With growing global concerns around COVID-19 (“coronavirus”), I wanted to provide you with an update on our response to date and our commitment to you moving forward. The health, safety and well-being of our employees and clients is Schleese’s top priority.
First and foremost, I want to assure our clients that we are taking all appropriate measures to ensure our staff are safe as well our vehicles, equipment, saddles and accessories have been kept clean. While the Public Health Agency of Canada has assessed the current public health risk associated with coronavirus as low, we continue to monitor for developments very closely.
We have implemented additional measures to ensure your safety as well as the safety of our team, including:
- Introducing enhanced cleaning protocols of our vehicles and equipment. Coronaviruses are easily eliminated by routine surface cleaning and the cleaning products we use are industrial-grade and food-service approved.
- Ensuring our staff are healthy when going on a clinic. There will also be an enhanced protocol for our staff when going from barn to barn to ensure the safety of all of our clients.
- Increased cleaning protocols within our facility to ensure the utmost care is being taken in the manufacturing process
To protect yourself and others, we ask that anyone who is feeling unwell and would like to cancel their appointment ideally give us 48 hours-notice if at all possible. For the next 30 days we will be waiving any cancellation fees to the pre-paid evaluation and will keep the full value on your account to use at the next appointment in the event you decide to cancel.
Again, we continue to monitor this situation closely and will provide ongoing updates as needed.
Thank you and happy riding.