Fit is Everything - Infinitely Adjustable for Optimal Comfort & Performance!

ACCESSIBILITY PLAN – Providing Goods & Services to People with Disabilities

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We are committed to excellence in serving all customers including people with disabilities.

Assistive Devices
We will ensure our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our building, goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities that would impact customers with disabilities, Schleese Saddlery will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.

Training for Staff
Schleese Saddlery will provide training to employees who deal with the public.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Schleese Saddlery’s accessible customer service plan.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Schleese Saddlery’s  building, goods or services
  • Staff will also be trained when changes are made to our accessible customer service plan.

Feedback Process
Customers who wish to provide feedback in the way Schleese Saddlery provides goods and services to people with disabilities can call, write or email their feedback to Earl Rothery, CEO who will reply within 7 business days.  Complaints will be addressed according to Schleese’s regular complaint management procedures.

Modifications to this or other Policies
Any policy of Schleese Saddlery that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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Testimonials

I have a 12 year old Pura Raza Espanol (PRE) horse who has proved to be a real challenge to fit saddle-wise. He is classically Baroque in shape with a short back, big shoulders, wide chest, and thick muscled mutton withers that have been the downfall of two saddles. After I noticed the deterioration of his back muscles I tried adjusting his current saddle to no avail. I had seen Jochen Schleeses videos online about saddle fit and how he developed the Obrigado saddle. I understood everything the Lusitano breeder mentioned in the video had been explaining to him. I was fairly certain that was the saddle for me so spoke to a number of women in my barn who ride in the Schleese saddles for feedback. After listening to the fourth woman rave excitedly about her Schleese saddle (my inquiries included an equine message therapist who owns a mare from the same breeder as my guy and rides in the Obrigado) I called for a fitting hoping for miracles. It was pretty close to that. Natalie put a 17.5" Obrigado on my fellow, which was ½ inch smaller than my other saddles. She assured me I wouldn’tt feel the pressure on my pelvis that always caused me to go with the 18"seat. The funniest thing was my horse’s expression. As we tightened the girth he turned and looked at me as if to say, "Hey what is this? It feels different." I got on and yes, there was a miracle. Or as close to one as one could get having a horse go from stiff on the bit and hollow through the body, to yielding in all places, rounding into contact and actually executing a 10 metre volte softly with no resistance. The counter canter no longer felt like I was seated on a whirling blender, with my horse twisting wildly under me as we came around corners. The canter was up in front and I started exclaiming about my new horse! Perhaps the biggest reveal for me was when I dismounted. For the first time in 2 ½ years I got out of the saddle with no pain in my lower back or left hip. My legs weren’tt even stiff. The saddle literally corrected my posture each time I felt myself slipping. It helped me regain that three point seat they all rave about in the books and there was no constant dragging my legs back to get them into position. I could not believe the fit of a saddle could make such a difference not only for my horse but for me as a 5'3" petite woman. I actually apologized to my horse for putting him through two bad fitting saddles. He is a very charitable fellow so I think he forgave me.

— Kelly Buziak - Edmonton, Alberta

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