Fit is Everything - Infinitely Adjustable for Optimal Comfort & Performance!

ACCESSIBILITY PLAN – Providing Goods & Services to People with Disabilities

Disability Icon Bar for front page website

We are committed to excellence in serving all customers including people with disabilities.

Assistive Devices
We will ensure our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our building, goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities that would impact customers with disabilities, Schleese Saddlery will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.

Training for Staff
Schleese Saddlery will provide training to employees who deal with the public.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Schleese Saddlery’s accessible customer service plan.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Schleese Saddlery’s  building, goods or services
  • Staff will also be trained when changes are made to our accessible customer service plan.

Feedback Process
Customers who wish to provide feedback in the way Schleese Saddlery provides goods and services to people with disabilities can call, write or email their feedback to Earl Rothery, CEO who will reply within 7 business days.  Complaints will be addressed according to Schleese’s regular complaint management procedures.

Modifications to this or other Policies
Any policy of Schleese Saddlery that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Find an event near you

Rider
Testimonials

Recently my husband purchased me the Obrigado saddle for my short backed thoroughbred mare. Who knew my long thoroughbreds actually had short backs? For nearly two years prior I had been riding her in a saddle which I didn't know fit horribly improperly for her. It was too long and too tight and it put me in a horrible seat. I knew it wasn't great but it wasn't until I met with a coach who pointed out just how bad it was. During that time, I had attributed my mare’s behavior of "running out" from under me and hollowing her back to prance around as simple behavior and "full of piss and vinegar" for the first 10 minutes of every ride. I assumed it was just a habit from her racing days. Once it was pointed out to me that it was actually a pain response to her saddle I felt horrible and sick! Immediately getting rid of the saddle I spent the next few months riding her bareback at a walk (oh those withers!) Waiting for the saddle fitter to come and help us find an alternative. Riding bareback I found I sat right up front directly behind her whither and with my leg falling naturally right behind her leg. A quiet spot that made me feel the most at one with her and that gave me a proper seat. Natalie (the fitter) arrived in the early spring and we tried a number of saddles for my mare. Each time, she'd race around the arena semi in control with me constantly trying to find my way back to "my seat". Poor Natalie probably thought we were terribly suited to each other as we ripped circles and kicked up dust. One speed that was all we had. Finally we put the Obrigado on. I climbed into the saddle and (feeling slightly defeated...and embarrassed) off we went. I could tell something was different immediately at the walk. My mare was happy! She was relaxed! With her head down low and her back much higher she had found her saddle. I asked for a trot and we got one from a content horse. No more short steps and hollowed back. A canter was a canter! Not that semi controlled hand gallop with her trying to get out from under me or the saddle. I had a horse with more gears than simply 1st and 5th. And I love that it keeps me sitting right there up front where I like to be and without the double flap I can't help but forget there's a saddle there at all between me and my horse. Tricksy picked her saddle within moments of it being put on her back with undoubtedly a sigh of gratitude that I could easily feel and my coach could clearly see. Thank you! Thank you! Thank you is all there is to say to the folks who designed this saddle for horses like mine and riders like me.

— Lindsey Horner - Peace River, AB

Recent Posts

Recent Comments

Archives

Categories

Meta