Fit is Everything - Infinitely Adjustable for Optimal Comfort & Performance!

ACCESSIBILITY PLAN – Providing Goods & Services to People with Disabilities

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We are committed to excellence in serving all customers including people with disabilities.

Assistive Devices
We will ensure our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our building, goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities that would impact customers with disabilities, Schleese Saddlery will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.

Training for Staff
Schleese Saddlery will provide training to employees who deal with the public.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Schleese Saddlery’s accessible customer service plan.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Schleese Saddlery’s  building, goods or services
  • Staff will also be trained when changes are made to our accessible customer service plan.

Feedback Process
Customers who wish to provide feedback in the way Schleese Saddlery provides goods and services to people with disabilities can call, write or email their feedback to Earl Rothery, CEO who will reply within 7 business days.  Complaints will be addressed according to Schleese’s regular complaint management procedures.

Modifications to this or other Policies
Any policy of Schleese Saddlery that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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Testimonials

Ten years ago I purchased a lovely three yr. old Friesian cross to train for dressage, not realizing the size he would attain for my small frame.  He quickly outgrew my extra wide saddle and my other hoop tree saddle was so very painful for my hips that I actually was diagnosed with torn labral cartilage and subsequent further OA degeneration of both hip joints.  I then began to ride in my other trail saddle with panels that "sort of" fit the broad back/mutton withers but completely destroyed attempts at a effective dressage position and continued to be very painful for me. Having spent a summer with a driving instructor and realizing that was not for me, my only choice seemed to be selling my now beautifully trained and well loved horse and finding a "skinny little one" I could perhaps ride after the recommended bilateral hip replacement surgeries. By now you can probably see where this note is going; yes, I signed up for a Schleese evaluation last summer, rode in a loaner until my custom was made and now, after several weeks in my new Schleese, even the severe and chronic tendinitis has mostly healed and finally at age 74, I'm working with a Centered Riding instructor, attending clinics and riding better than I ever have on Mr. Propane Tank. So, thank you for the extensive time and effort you have taken to develop saddles that enable us little older women to continue to enjoy what we have devoted so many years to attaining even with our imperfect joints, and in my case, to avoid drastic surgeries.

— Linda Greenman - Fort Collins, CO

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