As you may know, we are based out of Ontario in Canada and most of our fitters live in vicinity to our head office based out of Toronto. As a result, all of our visits to the U.S. are trips that we need to plan well ahead of time to make travel arrangements.
In order to best service our clients, we determine our route of travel based on the requests we receive.

Once the registration deadline for the trip you are interested in has passed and your Clinic Coordinator has received all registrations, they will have a better overview of the route of travel the team will take. At this time, your Clinic Coordinator will touch base with you again to discuss your appointment details with you.

As we rely on the registration forms, please complete the registration and pre-payment.

In the event that you cannot attend the time, date or location we have determined, please see the cancellation or rescheduling policies in the next section 'Why do I have to prepary?'

Your completed registration form and pre-payment are mandatory to secure a time slot in the saddle fitting schedule. Pre-payment reduces the likelihood of clients missing their scheduled appointments.

In the event that you have to cancel your registration for whatever reason, we will issue a refund less a nominal administrative fee of $25 up to 4 weeks before your schedule event start date.

If cancelling with less than 4 weeks notice, the following conditions apply:

1. If you have to cancel within 1-4 weeks of your scheduled event start date, we will issue you a full credit to your Schleese account. No refunds.
2. If you have to cancel less than 1 week before your scheduled event start date, no refund or credit to your Schleese account will be available.

We have done our best to make this policy as fair as possible. All we ask is for you to give us as much notice as possible if you have to reschedule or cancel as it requires much time and effort to schedule flights, barn locations, staff etc... for each event.

We recommend that you use only Schleese authorized, Certified Saddle Ergonomists to work on your saddle. If a non-authorized Saddle Fitter performs a tree adjustment on your saddle, your warranty will automatically be voided, as they do not possess the Schleese-specific tools to complete adjustments safely, without risking damaging your saddle.

All of our Schleese authorized, Certified Saddle Ergonomists are re-certified through the Saddlefit4Life Academy every 2 years to ensure they are up to date on their product knowledge and fitting techniques. A complete list of our trained and certified associates is available on our website.

Your evaluation form defines Schleese Saddlery Service’s warranty and fit guarantee. Refer to the back of your form for further information or contact us if you have any questions.

Absolutely! We are happy to evaluate all saddles, regardless of brand or discipline.

If adjustments to a non-Schleese saddle are necessary, it is up to your Certified Saddle Ergonomist’s discretion to determine if these can be made without compromising the structural integrity of your saddle, as not all saddle brands are built to be adjusted.

Our Certified Saddle Ergonomists must adhere by the Saddlefit4Life saddle fitting guidelines as the horse’s comfort and wellbeing is our top priority. If your saddle is deemed unsuitable for your horse, they may decline completing adjustments on your saddle.

Our representatives are happy to discuss alternative options with you to keep your horse and yourself comfortable in the saddle.

We are delighted to hear you are interested in trying saddles. Your Certified Saddle Ergonomist will have a variety of options for you to try.

Each saddle will be adjusted to your horse’s measurement prior to your test-ride. You are welcome to try as many saddles during your appointment as you wish with no obligation to purchase.

As all of our affiliates must adhere by the Saddlefit4Life saddle fitting guidelines, they are required to perform a complete 80-Point Evaluation, prior to adjusting saddles for you to try. As a result, you are required to complete the online registration, as well as pre-payment in order to schedule an appointment.

Our 80-Point Evaluations provide you with a very informative and educational experience. If you decide to purchase a saddle at your appointment, it will be adjusted to your horse’s exact measurements at no additional charge (Valued at $195).

If you decide to place an order for a new saddle, you will receive complimentary first fitting once your saddle was received (Valued at $354).