I just wanted to take a minute to tell you how very happy I am with your saddle company. I just bought a Wave saddle with the help of Kristen V. and could not be more pleased. It goes without saying that I love my saddle and how the saddle fitter fitted my horse, but it is the exceptional customer service that I have received from everyone at Schleese that really surprises and delights me.
I am on a tight budget and to say that a Schleese saddle was out of my price range is an understatement. I considered the investment anyway because of your genuine passion for horse and rider comfort. It was the total trust and confidence that I felt in Kristen's expertise that really sealed the deal. She is the first fitter who took that kind of time and so patiently educated me and evaluated my horse. She was just as excited as I was to find a saddle that made both my horse and me happy. She is an asset to Schleese and I feel lucky to have her.
Even though I was so happy with my saddle and confident in its fit, I still lamented the money I had just spent. Did I do the right thing? All those doubts are gone now that I have ridden my happy horse in our awesome saddle. It also gave me more comfort that you can imagine when I received my saddle, generously padded and safely wrapped in its lovely cover, with such a nice saddle pad to go with it. As if that wasn't enough, I got a check-up email from to make sure I was happy with my new saddle and tonight I received a hand written thank you note from Schleese. You may think these are small things, but please know that they mean the world to me.
Customer service everywhere is on the decline. Thank you for being so very different! This was a big purchase for me and you could not have made me any happier or more confident in my decision. I plan to start saving for my jumping saddle next. I will never buy another brand of saddle and I will sing your praises to anyone who will listen!
— Jennifer Grossi - Belle Plaine, KS