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Customer Saddle Fit or Purchase Concerns

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We at Schleese Saddlery are committed to working with you and your horse(s) to ensure you are happy with your purchase and to find viable solutions for your saddle fitting requirements – optimal fit, comfort and performance are our ultimate goals.

Please be aware that the fit of your new or recently repaired saddle may allow your horse such freedom of movement that a dramatic change in conformation may occur in a very short period of time, thus necessitating further adjustments. We commit to working with you and your horse to find a viable solution for saddle fit. Please notify our team of any issues within 30 days of receipt of your saddle.

We will address your concerns by:

  1.  making any necessary adjustments either on-site or long-distance, or
  2.  working together with you to find an alternative saddle solution.

If we cannot satisfy your expectations once point #1 and #2 have been addressed, we will take back your saddle and refund you your purchase price minus a $500.00 restocking fee. If the saddle shows signs of excessive wear and tear, you may be charged a nominal amount for depreciation. After 30 days of receipt of the saddle, the sale is deemed final.

For more information on Schleese’s commitments to you, please refer to the back of your evaluation form or click on the button below.

Please fill out the form below to help us to gather all the information to allow us to swiftly assist you with your concerns.

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