SCHLEESE SADDLERY SERVICE LTD.* - OUR COMMITMENT TO YOU!
Please be aware that the fit of your new/repaired saddle may allow your horse such freedom of movement that a dramatic change in conformation may occur in a very short period, thus necessitating further adjustments. In order for us to provide you the best possible service, please contact your representative if you notice changes in your horse’s conformation or in the fit of the saddle.
SADDLE PURCHASES (New or Used)
We commit to working with you and your horse to find a viable solution for saddle fit. Please notify us of any issues within 30 days of receipt of your saddle. We will address your concerns by:
- making any necessary adjustments either on-site at a fitting clinic or long distance using our Fit Kit, or
- working together with you to find an alternative saddle solution.
If we cannot satisfy your expectations once #1 and/or #2 have been addressed, we will take back your saddle and refund you your purchase price, minus a $500.00 return administrative fee. If the saddle shows signs of excessive wear and tear, you will be charged a 5% depreciation fee in addition to the return administrative fee previously mentioned. After 30 days of receipt of the saddle, the sale is deemed final. No refunds will be given on shipping, evaluations or repair fees. All shipping costs are at the customer’s expense.
TACK PURCHASES
New tack/accessories purchased directly through SCHLEESE may be returned within 10 days if unused. Customers will be responsible for all return shipping charges. All ‘Special Order’ and ‘Used Tack/Accessories’ sales are final.
SADDLE ADJUSTMENTS
- Saddles are guaranteed to fit horse and rider on the date service is rendered. After 30 days, from the date of evaluation, the client takes full responsibility for any fit concern(s).
- Pro-fit saddles are guaranteed to fit only the rider.
- “As is” saddles are sold without fit guarantee.
- Saddles fit from tracings provided by the customer are not under warranty for fit. However, they may be shipped to SCHLEESE for further adjustments at the customer’s expense.
- Saddles purchased from SCHLEESE directly, fit from current horse measurements (measurements taken within the previous 4 weeks) and provided by an authorized SCHLEESE representative will be under warranty for fit by SCHLEESE for 30 days. If the warranty adjustment is performed on-site, the Evaluation fee applies but the adjustment will be ‘free’ to the customer (includes re-flocking and/or tree adjustments only). If the saddle is required to return to SCHLEESE Head Office for a warranty adjustment, the customer is responsible for all shipping costs. Saddles not purchased from SCHLEESE, and shipped to HEAD OFFICE for fitting adjustments, will not have a fit warranty. If a fit issue occurs, the customer may return the saddle for further adjustments at their expense.
The Fit Guarantee by SCHLEESE is only valid if the payment was made directly to SCHLEESE – otherwise the authorized independent SCHLEESE representative by whom the saddle was fitted is liable for addressing fit issues.
II - CANCELLING AN ORDER
We will refund the amount on your computer-generated SCHLEESE deposit receipt minus a $250.00 cancellation fee if an order is cancelled within 10 business days of signing the evaluation/order form. Evaluation fees are non-refundable.

III - SHIPPING
Any items returned must bear a RETURN MERCHANDISE AUTHORIZATION NUMBER AND FORM (RMA). Please contact Head Office for correct procedures and form.
Repairs, returns (as per Customer Satisfaction Guarantee) or Pre-Approved Warranty work (as per Limited Warranty): All shipping costs to and from SCHLEESE for repairs, returns or pre-approved warranty will be covered by the customer. The customer will ship the saddle to SCHLEESE (via a convenient method of their choice) and ground return shipping will be billed by SCHLEESE based on the customer’s location. SCHLEESE ships using FedEx via a weekly consolidated shipment through Buffalo. Please note an authorized RMA is always required for any item being sent or returned to SCHLEESE, as noted above.
Pre-Approved Fit Warranty: All ground shipping costs for a pre-approved fit warranty (as per our ‘SADDLE ADJUSTMENTS’ in section I – point 1) will be covered by SCHLEESE (if a SCHLEESE Saddle Fit Technician performed the fitting). If an Authorized Independent Representative of SCHLEESE fit the saddle, please contact them directly. Please note an authorized RMA is always required as noted above. Shipments sent without an authorized RMA will be refused and returned to sender. SCHLEESE only covers ground shipments and they must be coordinated through SCHLEESE Head Office.
IV - LIMITED WARRANTY
All leather and workmanship are guaranteed for one year under conditions of normal wear and tear including saddles and tack to the original owner. Leather is a natural product with inherent strengths and weaknesses. We closely inspect all leather, and all products are subject to stringent quality control; however, we can assume no responsibility for flaws in the leather itself. The SCHLEESE patented AdaptTree® is guaranteed against breakage for the life of the saddle to the original owner only. All metal parts on the tree itself (gullet plate, spring-steel and stirrup bars) are guaranteed for 5 years under normal usage on saddles purchased through SCHLEESE directly. The obligation of SCHLEESE under its warranty is limited to the repair or replacement of any saddle components or, at the sole discretion of SCHLEESE, the entire saddle.
This warranty is the only warranty on saddles sold by SCHLEESE. It supersedes and replaces any other warranties or conditions, express or implied, including any conditions or warranties implied by the Sale of Goods Act or any other statute. Under no circumstances will SCHLEESE be liable for any consequential loss, cost, damage or injury arising from the use of any saddle sold. All shipping costs are at the customer’s expense.
V - EXTENDED WARRANTY
An extended warranty may be purchased on used SCHLEESE saddles bought either through a SCHLEESE affiliate or through third parties. The extended warranty will cover only the tree itself including gullet plate, spring steel and stirrup bars against breakage. For a one-time cost of $495.00 the extended warranty may be purchased within 10 days of an evaluation done by an authorized SCHLEESE representative (charges may apply for the examination). The warranty must be registered at SCHLEESE head office by the client within 30 days and is only valid for saddles no older than 5 years (based on serial numbers). Should the saddle be deemed not sound “as is”, the extended warranty will not be offered until the necessary repairs have been made.
VI - EVALUATION AND ANALYSIS
SCHLEESE strongly suggests that our customers have their saddle(s) inspected annually for soundness of tree, spring-steel, gullet plate and flocking. An Evaluation and Analysis fee will be applicable for every appointment to address fitting issues or warranty concerns. This fee covers a professional assessment and technical advice for each situation. Evaluation fees are non-refundable.
Our innovative Virtual Custom Fit System (VCFS) found in some of our models offer unmatched customization possibilities to achieve ongoing optimal saddle fit. It is highly recommended that you consult one of our Certified Saddle Ergonomists or affiliates before attempting to make your own adjustments as Schleese Saddlery will not be held liable for adjustments made by anyone who does not currently hold a valid CSE certification.
VII - MODIFICATIONS TO SADDLES NOT MANUFACTURED BY SCHLEESE
Modifications, alterations, or adjustments that change the original design of a third party saddle may invalidate the manufacturer’s warranty. We will undertake any modifications only with signed release.
Customer Signature ___________________________
VIII - PAYMENT AND DELIVERY OPTIONS
Please arrange to have completed item(s) paid for, picked up or shipped within 60 days of notification of completion, or the item(s) will become the property of SCHLEESE to deal with at its discretion.
New saddles and repaired items will be shipped to the owner upon payment in full. Forms of payment include Cash, VISA, MasterCard, or certified cheque. Please note that payment by personal cheque requires 7-10 business days to clear before goods can be shipped. Your account will be charged $50.00 plus bank charges for cheques that are returned to us for any reason (e.g. NSF).
You have 3 delivery options available to you. Shipping charges will apply regardless of option chosen:
- Organize your own Service Visit. A group of 4 horse evaluations is the minimum if we are scheduled in your area (at our discretion depending on logistics). Our head office and help you set a date.
- Trailer to an already determined location for a service visit. Our head office can inform you of where and when we are scheduled to be in your area.
- Have your saddle shipped directly to you fit from current measurements or a tracing kit will be provided at a $100.00 refundable cost for the Wither Tracing Kit when it is returned to head office.
IX - DISCLAIMERS
SCHLEESE or an authorized Saddlefit 4 Life® representative (call 800-225-2242 or visit our website at www.schleese.com for current listing) under the direction of SCHLEESE, must complete all repair, fit and/or warranty work on SCHLEESE manufactured products, otherwise all guarantees and warranties are null and void.
X - CONTRACT AGREEMENT AND NOTES
- The stipulations in this Evaluation/Order form (including the back page) constitute the entire agreement and understanding of the Customer and expressed herein in writing.
- This Agreement will be deemed to have been made in Ontario, Canada, and for all purposes will be governed exclusively by and construed and enforced in accordance with the domestic laws prevailing in Ontario, excluding the provisions of the International Sale of Goods Act (by which this Agreement will not be governed, construed or enforced), and the rights and remedies of the parties will be determined in accordance with those domestic laws. The parties hereby agree that they shall adhere to the jurisdiction of a court of competent jurisdiction in the Province of Ontario, Canada with respect to the enforcement of or any dispute related to the terms of the Agreement.
- “Goods” refers to any Saddles, Girths, Stirrup Leathers and equine accessories purchased from SCHLEESE. Services include Evaluations, adjustments and repairs.
- “Our” refers to SCHLEESE SADDLERY SERVICE LTD. or SCHLEESE SADDLERY SERVICE INC.
- “Off-site” refers to any location away from the physical premises of SCHLEESE at 34 Centennial Ave. in Holland Landing, Ontario, Canada L9N 1H2.
- Any provision of this Agreement that conflicts with any law of any jurisdiction or is deemed to be unenforceable shall be severed from this Agreement without rendering the remainder of this Agreement invalid.
- This Agreement shall endure to the benefit of and be binding upon the respective heirs, administrators, executors and successors of the parties hereto.
I acknowledge that horseback riding is an inherently dangerous activity and I undertake to hold and save harmless and agree to indemnify Schleese Saddlery Service Ltd. from and against any and all claims for injury loss or damage incurred by the undersigned or anyone who could claim on my behalf, arising as a result of or in any way connected to the provision of products and services, including without limiting the generality of the foregoing; any testing or evaluation of saddles or other like equipment by SCHLEESE whether I and/or the horse I am riding or any bystander is injured in any way.
Customer: _______________________________________________ Date: _____________ Witness: __________________________________________
This Evaluation form and its contents/materials, logos, service marks are registered and unregistered Trademarks and intellectual property of SCHLEESE SADDLERY SERVICE LTD. These materials may not be duplicated or modified for any use other than expressly authorized in writing by SCHLEESE SADDLERY SERVICE LTD.
©May 1, 2022 SCHLEESE SADDLERY SERVICE LTD. ® All rights reserved.