Your serial number tells you the consecutive number of production, the type of tree (W,E,H,or S) and the date of manufacture.
- W= Wellep trees, which haven’t been used by Schleese since the mid 1990’s. After 2000 W is designated for use on our Western Trail saddles
- E = regular laminated wood English spring trees (used mainly in the JES Pros, also in the 1990’s – not very adjustable)
- H = Hennig adjustable tree, used until the mid 2000’s at which point Hennig began using a different material in his trees with shorter tree points. Schleese reps will generally not make any adjustments to these trees other than reflocking due to the damage these shorter tree points can cause.
- S = Schleese patented AdapTree® – generally considered to be the most adjustable and equine conformation-friendly tree available today.
- I = Innovative tree in our entry level Essential saddle
You will receive your money back if your order is cancelled before the saddle has gone into production, or you may leave your deposit on account for future use. To put your saddle on Temporary Hold, please notify us in writing and it will be no problem. To change your order to suit your new circumstances please notify us in writing. We will refund the amount of your deposit minus $100 administration fee if an order is cancelled within 10 business days of the original order (dated on Evaluation Form).
Please ensure you notify us of your order cancellation within 10 business days of the original purchase date in order to avoid possibly forfeiting your entire deposit should the saddle already be in production.
A saddle that has been purchased and used for a tryout is subject to a $250 restocking fee.
Schleese ‘s customer service dept will call you when your saddle is completed and ready to ship. Payment of any outstanding balance becomes due at this point. Our shipments leave the building weekly due to consolidated shipping arrangements, and usually take 7-10 business days to reach you. You will also receive a FEDEX tracking number via email once the shipment has been put into their system, which is traditionally sent to you on the Friday of the shipping week so you know exactly what day it should it arrive. Please note that this email may go into your spam, or junk mail folder as it comes from our shipping service Priority Biz.
The accounting system we use only reports payments at time of invoicing. The prepaid amounts will not report on the invoice but your invoice should have a paid stamp on it to indicate it is paid in full.
This is a requirement by Homeland Security and US Customs to determine the validity of a recipient’s address. This is only required for individual FedEx shipments – not required through our consolidated shipments. Schleese will not keep these numbers on file after one-time use.
We have recently seen a proliferation of these kinds of occasional and arbitrary notices being sent to our clients. Schleese is a registered vendor in all of the states we do business in and as such remits regular monthly or quarterly sales/use taxes. Please forward any of these notices to customer service and our accounting department will contact the DOR to advise them of Schleese’s vendor registration numbers and the fact that taxes will already have been remitted as required.
We have a calling machine and an email blast system that notifies our entire database when the dates are set for our fitter to come to a specific area. If you require service, please fill in our online registration form and the appropriate head office contact will be in touch with you to offer you scheduling options.
- You may fill out a “request for service” online and our Business Development office will contact you to discuss potentially setting up a clinic in your area in the near future, or
- You may request our ‘long distance fit kit’ with instructions for photos and measurements to send your saddle in for adjustment at either head office or one of our stateside representatives, or
- In certain areas, we are working with Certified Independent Saddle Fitters to whom we could refer you for quicker service.
As we typically see groups at locations there are minimum numbers required, it will depend on your location and the logistics of the visit. Your trip coordinator will let you know.
The registration form holds your space in the schedule and provides us with horse and rider information that is very helpful information in assisting the fitter to select appropriate saddle models to bring for the visit. It also informs us of your current address information to ensure our database is kept accurate
Please visit our schedule on our website or contact head office directly 800-225-2242.
In many areas, we have local organizers that assist head office in coordinating the service visits for our saddle fitters. Our Clinic Organizers at head office organize the service visits; one of them will be in contact via email or phone to either let you know who your local organizer is or offer you scheduling options directly.
The accounting dept processes all refunds. Please keep in mind that the paper trail may take a few days or weeks before the credit shows up on your account – please contact customer service for specific details or information on your case.
We generally allow the client 30 days for try-out of a consignment saddle (as with our new saddles) to ensure that the sale will stick. Your check will be processed after this time frame and mailed to you – depending on your location the entire process could take 6-8 weeks after your saddle has been sold.
As we book all travel arrangements for our head office SFTs two weeks prior to a scheduled visit, the schedule needs to be confirmed and communicated to all participants by this date. Dates and times are subject to change prior to the deadline to register, however we try to accommodate all individual requests to the best of our ability.
Quality, comfort and designs specifically for women without leaving male requirements unconsidered, plus accurate attention to each horse’s conformational needs ensure that your interface to ride comfortably while protecting both your back and the horse’s back is paramount in this consideration. For more information on what model will work best for you, please fill in our Saddle Search Form.
⇒ Evaluation: $159.00 per horse (Tax portion collected on-site, if applicable).
⇒ Register Multiple Horses: A one-time total payment for all horses/evaluations may be submitted on the 1st form followed by no charge registrations for the further horses for the same client.
⇒ Tree Adjustment: $125.00 (only on Schleese saddles and a few other brands – please inquire)
⇒ Re-Flocking: $140.00
⇒ Discounted Bundle Fee on Schleese saddles only: $354.00 for all three services.
Please inquire about additional cost for repairs not listed above.
My trainer is of the opinion that Schleese saddles will not work for my horse. She is ‘sponsored’ by another saddle company, but I know the Schleese saddle is what is best for me and for my horse. How can I convince her otherwise?
This is always a tricky subject, however, we suggest that you invite your trainer’s company saddle fitter on site during a Schleese onsite visit and have both use their methodology to fit their saddle to your horse. Have your trainer objectively watch as you ride your horse in both saddles – walk, trot, canter in 20m circles several times in both directions. Without going into further details, it will become immediately obvious that the horse should move better in the Schleese saddle – due to the inherent design features that are simply not available from other saddle companies. Unfortunately, if the trainer is not on board with your saddle you either have to take a stand or find another trainer.
You will be able to feel the directionality of your tree points as you lay your saddle into proper position right behind the shoulder blade. The best position for your tree points is to be facing slightly backward, in order not to impinge the movement of the shoulder blade during motion, and to not damage the cartilage on the scapula.
You may earn credits or cash as a clinic organizer or Schleese ambassador. Once you have accumulated $1000, this can be paid out to you – or if left on account and you purchase a saddle, you will receive another 25% bonus.
You may contact our customer service department and speak with one of our associates there; if your question is of a more technical nature, we will either forward the question to your SFT for response or speak with our Technical trainer.
While of course the choice is entirely yours, we do prefer that you use only Schleese authorized Saddle Fitters/Representatives to have any work done on your saddle in order not to negate the warranty on the tree. An extensive list of our associates is available on the web. Your order evaluation form defines our warranty and fit guarantee. Refer to the back of your form for further information.
An extended warranty may be purchased on used SCHLEESE saddles bought either through SCHLEESE directly or through third parties. The extended warranty will cover only the tree itself including gullet plate, spring steel and stirrup bars against breakage. For a one-time cost of $495.00 the extended warranty may be purchased within 10 days of an evaluation done by an authorized SCHLEESE representative (charges may apply for the examination). The warranty must be registered at SCHLEESE head office by the client within 30 days and is only valid for saddles no older than 5 years (based on serial numbers). Should the saddle be deemed not sound “as is”, the extended warranty will not be offered until the necessary repairs have been made.
Our SCHLEESE representatives have saddles that can be purchased on site. Full payment is required at time of sale.
You can pay for your saddle with a personal cheque or use Visa or MasterCard. A 50% deposit is required on all saddle orders. Full payment is required before your saddle is delivered or shipped.
All leather and workmanship is guaranteed for one year under conditions of normal wear and tear. Leather is a natural product with inherent strengths and weaknesses. We closely inspect all leather, and all products are subject to stringent quality control; however, we can assume no responsibility for flaws in the leather itself. The SCHLEESE patented AdaptTree® is guaranteed against breakage for the life of the saddle to the original owner only. All metal parts on the tree itself (gullet plate, spring-steel and stirrup bars) are guaranteed for 5 years under normal usage to the original owner only. The obligation of SCHLEESE under its warranty is limited to the repair or replacement of any saddle components or, at the sole discretion of SCHLEESE, the entire saddle. This warranty is the only warranty on saddles sold by SCHLEESE. It supersedes and replaces any other warranties or conditions, express or implied, including any conditions or warranties implied by the Sale of Goods Act or any other statute. Under no circumstances will SCHLEESE be liable for any consequential loss, cost, damage or injury arising from the use of any saddle sold.
Unfortunately, no. These are not locations that receive shipments. All product must be returned to our Head Office in Canada. Before shipping you MUST obtain a RMA form from customer service. Please contact 1-800-225-2242 xt 46 or firstname.lastname@example.org.
Each leather hide has been tanned individually and therefore may have a different percentage of wax content when the tanning process is complete. Please view the following short video for tips on how to prevent any leather squeaking after purchasing a new saddle.